Frequently Asked Questions
We are on the way to becoming the one-stop shop for high-quality and uniquely designed cases for iPhone, and Android phones like Samsung and Google Pixel, especially premium leather cases and Alcantara cases. Our one-of-a-kind and distinctive cases will captivate you with their perfect fit, high-quality materials, meticulous attention to detail, friendly to users, and eye-popping prices. All of our cases are laser cut and handmade, manufactured of only the highest quality leather and materials, ensuring that your device is protected against dirt, dust, and scratches.
We are based in the UK and mostly sell our products online. Our trading address is 128 City Road, Islington, London, United Kingdom.
You can contact our customer support via email at contact@thecasefactory.co and 24/7 live chat.
We have a strict product development process to produce high-quality and utility products. Our QC team always controls the consistency and quality of the products. Our raw materials and leather are imported from reputable suppliers around the world.
We are powered by Stripe and Paypal, the world's leading payment providers. You can pay quickly and securely using popular payment methods such as Credit Cards, Google Pay, Apple Pay, and PayPal and many local payment methods.
We support shipping to almost all popular global markets. With great efforts, we provide international shipping service (AIR), to major markets in North America, the EU, Oceania, and Asia. We offer free shipping for orders above 30 USD.
Shipping times to the US, Canada, and EU are typically 5-8 days, while other markets may take longer, from 7-12 days. You will receive a tracking number to track the entire shipping process.
Enjoy a 100% money-back guarantee policy when shopping with us. We have a 30-day return policy and up to a six-month warranty.