We strive to provide excellent service which includes the security of shipping your packages. We have opted to provide you with the best shipping carrier in each country for shipping your order that provides fast & secure shipping with tracking numbers to ensure that you can monitor your shipment as it travels to your doorstep.

International Shipping

We offer free shipping for every order above $30. We air freight your packages to the destination country to provide a fast and secure shipping experience. Then, the package will be handed over to your local delivery service after customs clearance. Processing orders after receiving the order placement can take 2-5 business days. Delivery is usually within 7 days for major markets but can be up to 14 days depending on your proximity location. If you have any issues during delivery progress, you may directly request customer service at contact@thecasefactory.co or via our 24/7 live customer support.

Our Last-mile delivery partners:

YunExpress (Worldwide)

North America:

USA: USPS, UPS, OnTrac, Uni Express, SpeedX
Canada: Uni Express, SingPost, BPost (Landmark Global), Canada Post

UK & EU:

Cyprus: ACS Courier
United Kingdom: Royal Mail, Evri
Denmark: PostNord
Netherlands: PostNL
Switzerland: PostNL
Portugal: CTT
Greece: DPD Express
Poland: Polish Post
Hungary: DPD Express
Austria: ExpressOne
Germany: DHL
and Others

Asia & Oceania:

UAE: Imile
Saudi Arabia: Saudi Post
Singapore: Singapore Post
Japan: Espoo
Malaysia: Flash Express, 
Australia: Australia Post, YTO Express, iMile
New Zealand: NZ Post
and Others

How can I track my order?

Once your item is shipped, you will receive an email with your tracking number to monitor your shipment.

My order is delayed from the estimated time, what should I do?

Sometimes international shipping can take longer than expected due to various factors such as bad weather conditions, natural disasters, strikes, and customs clearance delays. We will always ensure that your order is delivered to your address as soon as possible. If your order is taking longer than expected and you are not satisfied, please email us at contact@thecasefactory.co, and we will support you with the best solution.