Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to contact@thecasefactory.co.
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Common Questions
Q: Who are we, and what makes our store unique?
We are on the way to becoming the one-stop shop for high-quality and uniquely designed cases for iPhone, and Android phones like Samsung and Google Pixel, especially premium leather cases and Alcantara cases. Our one-of-a-kind and distinctive cases will captivate you with their perfect fit, high-quality materials, meticulous attention to detail, friendly to users, and eye-popping prices. All of our cases are laser cut and handmade, manufactured of only the highest quality leather and materials, ensuring that your device is protected against dirt, dust, and scratches.
Q: Where is your store located? Do you have a physical location?
We are based in the UK and mostly sell our products online. Our trading address is 128 City Road, Islington, London, United Kingdom.
Q: How can I contact customer support?
You can contact our customer support via email at contact@thecasefactory.co and 24/7 live chat.
Q: Are your products authentic and high quality?
We have a strict product development process to produce high-quality and utility products. Our QC team always controls the consistency and quality of the products. Our raw materials and leather are imported from reputable suppliers around the world.
Q: What payment methods do you accept? How secure is your website?
We are powered by Stripe and Paypal, the world's leading payment providers. You can pay quickly and securely using popular payment methods such as Credit Cards, Apple Pay, and PayPal.
Q: What are your shipping options, and how much do they cost?
We support shipping to almost all popular global markets. With great efforts, we provide international shipping service (AIR), COMPLETELY FREE, to major markets in North America, the EU, and Asia.
Q: How long does shipping take? How do I track my order?
Shipping times to the US, Canada, and EU are typically 5-14 days, while other markets may take longer, from 10-21 days. You will receive a tracking number to track the entire shipping process.
Q: Do you offer refund, warranties or guarantees for your products?
Enjoy a 100% money-back guarantee policy when shopping with us. We have a 30-day return policy and up to a six-month warranty.